RETURNS & EXCHANGES

 

We want you to know that YOU matter. If you are not completely satisfied with your experience or your purchase, you may return an item to us within 15 days of your delivery date for a TR Gift card. Some final sale items may not be returnable. 

 

Standard Returns:

Our return policy covers up to 14 days after your delivery date. If you decide that you do not like the product you ordered, it's not a problem! Simply email us at shoptimberrose@gmail.com with your order number before you ship and let us know what item(s) you will be returning, please also include your order number in the package.

As long as your package is postmarked within 15 days after it was delivered to your shipping address, we will offer a full refund back to TR gift card. You are responsible for any shipping fees when returning item(s) that are not damaged or defective.

Holiday/Sale items cannot be returned.

 

Exchanges: 

We recommend that you contact us and inquire about the availability of the product you would like to exchange via shoptimberrose@gmail.com

As long as the item you want to exchange is the same price, an exchange can be made. If there is an additional cost we can invoice you for the difference. Because inventory changes quickly, we can't guarantee availability of desired exchange products. 

Holiday items cannot be exchanged after the holiday has passed.

 

Send returns/exchanges to:

Timber Rose
118 N Laurel St
PORT ANGELES, WA
98362 

 

Damaged Items:

We do our best to pack your items carefully but sometimes accidents happen during transit. Please email shoptimberrose@gmail.com and send us photos of your broken item(s) along with your order number. This way we can verify the item and damage. We will re-send that item immediately. If the item is no longer in stock we will work our best to make sure you are taken care. Broken items do not need to be mailed back to us. 

 

If you ever need anything or have any questions, please email us at shoptimberrose@gmail.com. We are here to help you babe!